Transport Layer Problems of Sony (Playstation Network) & Blackberry

Sony's Problem

1. What Happened?
2. What was the Problem?
3. What caused it?
4. How was it fixed?
5. Did the Company repay their efforts?
   

The Playstation Network had a security breach from an anonymous user(s), the hackers breached the information of millions of customer's account data including credit card information, purchases, and other personal information. The Sony's website had a weak security system installed into their network so the hackers breached into their systems and blockaded it from everyone other than themselves. Sony solved the network problems by hacking the website back and improving their security network problems. Sony will compensate their customers because of the outrage that was caused by the users of Sony, most Sony users do not pay for their services in the play station network. However, there is a premium service that allows user's more access for the service which Sony compensated for.

Source for Sony

- http://www.huffingtonpost.com/2011/05/13/sony-playstation-network-breach_n_861816.html

-http://www.tgdaily.com/games-and-entertainment-brief/55659-sony-will-compensate-users-for-psn-outage

-http://www.computerworld.com/s/article/9216191/Sony_warns_users_of_data_loss_from_PlayStation_network_hackA)

BlackBerry's Problem

1. What Happened?
2. What was the Problem?
3. What caused it?
4. How was it fixed?
5. Did the Company repay their efforts?
   

The problem that Blackberry's Network had faced was a service problem. The Blackberry Network was offline and user's couldn't access any type of network ability whether it was text messaging, internet service, phone calls.etc. The problem was caused by a Switch crash within the data center of BlackBerry. In the articles listed below, it explains that RIM did not have enough capacity to support re-routed traffic to the countries served by Slough. One of the strategies they used to fix the problem was, to connect to other near by services by changing the network path (Data Traffic) to address closest to the switch that failed. So far from compensation, RIM has apologize for the switch failing and promises to offer something in return for its user's around the world that uses the Blackberry service. They promise to innovate the Blackberry even further to something close to the new windows 7 operating system. They do however, decide to fix the networking problem as soon as they can so that user's are using their money's worth to it's value.

Source for Blackberry
-http://www.cnn.com/2011/10/12/tech/mobile/blackberry-outage/?hpt=hp_c1&imw=Y
-http://www.pcworld.com/article/241917/rim_clueless_about_cause_of_blackberry_outage.html
-http://www.pcworld.com/businesscenter/article/241895/four_ways_rim_can_rebound_from_blackberry_outage.html